ORDER CONFIRMATION & STATUS
Have you placed an order and are waiting for an email? You can find the next steps here – whether you are missing your order confirmation or are waiting for an update on your wheelset.
DIDN'T RECEIVE AN ORDER CONFIRMATION?
Please check your spam and promotional folders, as well as the email address you provided during purchase.
Still can't find a confirmation? Send us an email at support@smworks.at with your name, order date, and – if available – your order number. We will check if your order has been received.
RECEIVED CONFIRMATION, BUT NO FURTHER UPDATES?
Your custom setup takes time: After payment has been received and configuration is complete, your order will be scheduled for production. We do not send a separate production confirmation.
You can find information regarding production and the respective timeframes on our Production & Delivery Times page.
SHIPPED? YOU WILL RECEIVE YOUR TRACKING.
As soon as your order has been shipped, you will receive a shipping confirmation with tracking information via email. This allows you to follow the progress of your package.
QUESTIONS ABOUT YOUR ORDER?
Have you been waiting longer than stated or would you like to know the current status? Contact us with your order number at support@smworks.at. This allows us to locate your order and check your request.
Thank you for your trust in SM WORKS – and in your custom setup.