TRACKING
Keep an eye on your package. You can find the tracking number and the tracking link in your shipping confirmation email. Select the indicated parcel service and enter your tracking number.
WHAT DOES “ELECTRONICALLY ANNOUNCED” MEAN?
When the shipping label is created, your tracking number is assigned and the package data is transmitted electronically to the shipping service provider. This status alone does not confirm that the package has actually been handed over.
With our Austrian Post shipments, it can happen that a package that has already been handed over is still displayed as announced because the next scan or its update is not yet visible. A further update may only appear, for example, during processing at the distribution center. The status change therefore does not necessarily take place immediately upon our handover.
For DPD, “order data transmitted to DPD” initially means, according to the parcel service, that the data has been recorded but the package is not yet listed as handed over. Here, too, the rule applies: no shipping progress can be inferred from the label creation alone.
STILL NO NEW SCAN?
Check the tracking again after the next processing step. As a guideline for queries: If nothing has changed after 1–2 shipping business days, please contact us. This is not a guaranteed update period for the parcel services. Weekends and public holidays may extend this timeframe.
We will then check the actual handover and the shipment history. An unchanged status does not automatically mean that the package is lost, nor is it proof on its own that it is already on its way.
DIDN'T RECEIVE A TRACKING NUMBER?
First, check your spam and promotions folders. For orders that have not yet been shipped, there is no ongoing parcel transport. You can find information about the email confirmation and order status under ORDER CONFIRMATION & STATUS.
You can find transit times and further information under SHIPPING & TRACKING.
QUESTIONS ABOUT YOUR PACKAGE?
Is your tracking not changing, the shipment not arriving, or do you need help? Email us with your order number and tracking number at support@smworks.at. We will check your shipment and assist you in resolving the matter.