SHIPPING & TRACKING
REBUILD SEASON · FREE SHIPPING
Your new wheelset. Shipping is on us. During our Rebuild Season promotion, we are delivering all complete SM WORKS, EXCEL, and SM PRO PLATINUM wheelsets free of charge to Austria and Germany – including Rebuild Deals and wheelset configurators, with or without tires. No discount code required.
Wheelset options selected in the configurator are included in the free shipping offer. Packaging and tire boxes are provided at no extra cost. The promotion applies to standard shipping; lead times and any separately booked Express Production remain independent of this.
AUSTRIA & GERMANY
| Item | Austria | Germany |
|---|---|---|
| Wheelsets incl. selected configurator options | FREE | FREE |
| Small parts, accessories, and other products | €5.90 | €9.90 |
Mixed orders: If you purchase separately offered accessories or other products in addition to a wheelset, the respective flat-rate shipping fee of €5.90 or €9.90 will be charged once. The wheelset itself remains free of shipping costs. Seats and repair services are not part of the wheelset promotion.
EU-WIDE SHIPPING & SWITZERLAND
We deliver regularly to all 27 EU member states and Switzerland. For other EU countries, shipping costs are €15, €20, €40, or €50, depending on the shipping weight. Malta and Cyprus have their own rates; the same applies to Switzerland. Free shipping on complete wheelsets during the Rebuild Season applies exclusively to Austria and Germany.
Great Britain and Monaco are currently not set up for regular checkout shipping. For other destinations or orders exceeding the stated weight limits, please contact us in advance.
ALL SHIPPING COSTS & COUNTRIES →
Is your setup ready? Then it's on its way to you. We pack your wheelset or components carefully and ship with Austrian Post or DPD.
PARCEL TRANSIT TIMES FROM DISPATCH
| Destination | Estimated time from handover to shipping provider |
|---|---|
| Austria | Approx. 2–3 working days |
| Other EU countries | Approx. 3–7 working days, depending on the destination country |
| Outside the EU | Depending on destination country, shipping service, and customs clearance |
These figures are guidelines for standard shipping. Delivery may occur earlier. Public holidays, high parcel volumes, or other delays may extend the transit time. Working days refer to Monday through Friday, excluding public holidays.
WHEN WILL YOUR PARCEL BE SHIPPED?
As soon as your order is completed, checked, and packed, it is prepared for the next handover to the shipping provider. Our usual cut-off times for daily handover are:
- Austrian Post: 4:00 PM
- DPD: approx. 12:00 PM
After the respective cut-off time, a ready-to-ship parcel is generally dispatched on the next shipping working day. These times are intended as a guide for parcel handover and are not a guaranteed same-day shipping deadline.
YOUR TRACKING VIA E-MAIL
Upon dispatch, you will receive a shipping confirmation with a tracking link. You can use this to track your parcel directly via the respective shipping provider.
A generated shipping label does not mean the parcel is already on its way. The first tracking updates appear after the parcel has been scanned by the shipping provider.
Can't find an email? Check your spam folder and our notes on order and shipping confirmations.
PRODUCTION & EXPRESS PRODUCTION
For custom-made products, the parcel transit time begins only after completion and handover to the shipping provider. You can find our lead times on our Production & Delivery Times page.
Express Production gets your SM WORKS wheelset shipped faster: If the Express option is booked, shipping occurs within 4 calendar weeks from receipt of full payment and completion of configuration or order approval. Parcel transit time is in addition to this. Express Production is a prioritized manufacturing process and does not include a separate express parcel service.
DELIVERIES OUTSIDE THE EU
For deliveries outside the EU, additional import duties, taxes, or handling fees may apply. Customs clearance can delay delivery. Please consider the import regulations of your destination country.
QUESTIONS ABOUT YOUR SHIPMENT?
Is your tracking not moving, has the parcel not arrived, or is the delivery damaged? Email us with your order number and tracking number at support@smworks.at. We will check the shipment and assist you in resolving the issue.
For damaged deliveries, please also include photos of the packaging and contents and keep both for inspection.